Conversity

Conversity

Conversity transforms Facebook Messenger into a powerful customer engagement platform. It efficiently routes incoming chats to the right internal teams, manages offline inquiries, and facilitates seamless chat transfers. With customizable multi-level menus, it enhances user interactions and integrates smoothly with major CRM and CMS systems, optimizing customer support experiences.

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Decode

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Botgento

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Top Conversity Features

  • Multi-party conference support
  • Custom interactive menus
  • Advanced chat routing
  • Offline chat management
  • Seamless CRM integrations
  • User input collection
  • Department-specific chat distribution
  • Real-time chat transfer
  • Analytics and reporting tools
  • Automated response templates
  • User-friendly interface
  • Mobile-friendly design
  • Priority chat handling
  • Transcription of chat history
  • Scheduled chat follow-ups
  • Customizable branding options
  • Integration with e-commerce platforms
  • Multi-language support
  • Chatbot integration capabilities
  • Secure data handling features