Aircall
Aircall provides phone support software for any business, which can be used without any hardware installation. It features instant numbers, custom messages, click to call, interactive voice response, shared call inbox, unlimited concurrent call, call recording, and more. The software is available in three different apps, including Aircall.io, Aircall for Desktop, and Aircall for iPhone.
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Aircall Review and Overview
Aircall is an online tool that combines that offers cloud-based phone system features coupled with the capabilities of a call-center software. Since the phone system is cloud-based, it eliminates the location-based constraints associated with traditional business phone systems. The phone system offers features like international numbers, call routing, call conferencing, IVR, toll-free numbers and voicemail services. These features offer the flexibility and scalability that is generally desired from cloud-based phone systems. Additionally, the tool also offers collaboration features which include options like shared contacts, shared call inbox, call commenting and warm transfer.
Collaboration and call center features
The collaboration features assist the sales and customer support teams in better customer management and enhance the overall customer experience. The call center features offered by the tool include options like call-queuing, time-based routing, call recording, skill-based routing, and real-time modifications. Customer care networks can be easily set up using the wide range of options offered by the tool. In addition to these, the tool also offers a range of productivity features. These include options like custom filters, click to dial, forward-to-phone, and power dialer among others.
Analytics and Integration options
Mobile access to the platform through apps is also allowed thereby providing the user with much-needed flexibility. Analytics features like live feed, call whispering, call monitoring, and call center analytics are also offered by the tool. Integration features like computer telephony integration, contact synchronization, one-click set up and insight cards are also on offer. First-time users can start using the tool with a free 7-day trial. The users can then choose from an array of pre-built paid plans or choose to go for the custom plan tailored according to their needs.
The unified experience
The USP of the tool is that it combines the power and capabilities of two tools into one and offers it in a compelling package. The UI of the tool is well designed and offers its users a positive customer experience. The various features offered by the tool make it multi-functional and widen its area of application.
