Top Genesys Alternatives

Genesys provides Contact Center Solutions by outsourcing the call center tech and customer experience to medium and large-scale businesses at a suitable price. The company sells cloud-based as well as the on-campus software for offices as per the customer requirements. It was found in 1990 and continued as an independent firm till 2012 before being taken over by Permira Funds and Technology Crossover Ventures. Today it has an esteemed client base, including names like PayPal and Vodafone.

Capabilities of Genesys

Genesys assists the organization regarding customer care experience, the primary part of which involves managing Call Center software. Genesys simplifies this by providing great software that makes the user experience better, which not only makes customer’s task easy but also reduces handle times, leading to more available time and better customer service, which will ultimately generate more revenue.

It also goes beyond the conventional methods and provides the assistant to contact customers through e-mails or text messages as per the customer’s convenience.

Services of Genesys do not end at just Call Centre management. The software is meant to aid in Digital Sales as well by automizing the inquiry work using Voicebots and Chatbots. These bots not only save revenue of the company but are also accurate in services and assist the customer 24/7.

Genesys also provides options for analyzing the operations in detail through analytics options, which provide detailed reports of the organization’s performance. Moreover, Genesys also supports integrations and apps like AppFoundry for finding a quick path to market and Google Cloud Contact Centre AI to make customer experiences better with the help of advanced technology.

Conclusion

Genesys is a quite useful technology service, especially for small businesses that want to deliver better customer service, generate better quality leads, and get insights so that they can have better sales. Overall, it is recommended for companies who want to deliver better after-sales service alongside expecting improvements in other parameters of their business operations.