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A knowledgebase software is like a corporate wiki which helps consumers to self-help themselves and reduces the workload of customer support by a lot. It also helps a company manage their team's workflow as they get a quicker response with the need for emails. Thus the corporate get a knowledgebase from where both consumers and employees can get their information without any pain. Helpjuice is a prime software for knowledgebase and management with a huge number of well-reputed customers.

Easy Support for Customers

It results in automation to your customer support with a self-help knowledgebase. It is a very efficient way to keep your customers happy and satisfied with the transparency with product details and services without taking the trouble of a phone call. The software is easy to use with search options as similar to google, and it does not take much time for the user to get familiar with sites in an easier way without any demo. This greatly affects their experience with the service and time savings.

Internal Knowledge-base for team

A substantially huge amount of employee’s time is wasted in searching for useful information and retrieving them through emails and memos. All of which comes at the cost of the inefficient workflow; hence a knowledge base helps them as they can easily refer to them without the need of asking higher authorities for these. All this comes without the requirement of training your employees about how to use it.

Greatness never ends

Well with these great features there is still much on offer by Help juice. It presents you the great analytics about user's requests on your knowledge base and data of their search and information missing and hence informs you about the articles to be written or improved in the knowledge base, thus improving the accessibility of your knowledgebase. Thus further integration to your knowledge base becomes easier and the response is quicker.