Knova
Knova empowers large customer service organizations to effectively manage intricate inquiries across multiple channels. With features like intelligent search and user-driven knowledge communities, it streamlines issue resolution for both employees and customers. Its advanced CoPilot enhances documentation access, offering precise answers swiftly, thereby improving overall support experiences.
Top Knova Alternatives
Astute Knowledge
Emplifi, formerly known as Astute, offers a robust platform designed to enhance customer experience across North America, Europe, and China.
ProProfs Knowledge Base
ProProfs Knowledge Base is a versatile knowledge management software that empowers businesses to create custom knowledge bases effortlessly.
iManage RAVN Insight
iManage RAVN Insight is a sophisticated knowledge management software that streamlines document and email management, ensuring secure information handling while enhancing productivity.
Archbee
Archbee serves as an all-in-one documentation platform, enabling teams to create and publish knowledge resources seamlessly.
Tettra
Tettra revolutionizes knowledge management by automating internal documentation and leveraging AI.
Heyday
An AI-powered research assistant, Heyday automatically saves and resurfaces content you’ve overlooked, enhancing your search experience.
WoodWing Scienta
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WaterExpert
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eGain Knowledge Hub
It streamlines content workflows, ensuring compliance and efficiency while rapidly delivering value through best practice...
Responsive (formerly RFPIO)
With insights from over $600B in opportunities and 3.2M Q&A pairs, it enables companies to...
eGain Knowledge
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Talisma Knowledgebase
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ManageEngine ServiceDesk Plus
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Helpie
With robust frontend editing, access control, and real-time user feedback, teams can create wikis and...
BetterDocs
The plugin features an AI Chatbot that provides instant answers, while the Write With AI...
Top Knova Features
- Advanced natural language processing
- AI-powered dynamic navigation
- User-driven knowledge communities
- Intelligent search capabilities
- Customizable support tiers
- Proactive issue resolution alerts
- Comprehensive digital asset management
- Integrated customer support program
- Consulting services for Platinum customers
- Enhanced user feedback mechanisms
- Multichannel query handling
- Streamlined help desk workflows
- Self-service issue resolution tools
- Detailed guides and documentation access
- Star rating system for articles
- Tailored consulting and advisory services
- Fast and precise answer delivery
- Continuous improvement through user insights
- Increased productivity for support agents
- Collaborative human-AI interaction.
