LogMeIn Rescue
LogMeIn Rescue provides a secure platform for businesses to offer flexible and reliable remote support. Users can initiate sessions by entering a unique code, ensuring trusted connections. With a free 14-day trial, it empowers organizations to resolve issues swiftly while prioritizing security and user privacy during support interactions.
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LogMeIn Rescue Review and Overview
The intuitive interface allows users to access remote devices as if they are sitting directly in front of it. You can also perform scripting to automate frequent tasks to save time and effort. A system in place helps you retain progress and health report for immediate diagnostics.
Run multiple sessions
Support professionals can save time and resources by running multiple sessions together and check progress on each of them through an administrator panel. This feature eliminates time wastage that occurs when you have to wait for a time taking process to complete as you can attend other systems at the same time. The unattended access feature lets you connect to a remote device even when the user is not around to help in administration and problem-solving. This feature also helps in downtime access and after-hours administration work. It also allows access even after rebooting occurs to give unattended service.
Advanced Admin Panel
Administrators need to access and control a variety of devices simultaneously. Rescue helps in this task by providing monitoring and reporting access at all times. You, as admins can assign permissions to people, technicians, view, and create reports and more through the provided admin panel. Monitoring the entire process of an event during a session is possible from the app. Technician stats and customer satisfaction levels are checkable at all times based on performance metrics that you set. It automatically syncs users of an active directory to cancel out duplicate work, and you can effortlessly onboard your techs.
Customize to your needs
Rescue allows users to create a custom calling card that is installable on your desktop for a quick and secure connection. You can also add your company logo on the calling card to emphasize personalization. A variety of methods are available using which customers can receive support from your technicians without even leaving your site. These methods include custom pin entry, channel entry form, and customizable channel entry links. You can also personalize communication with the clients using the chat feature, which consists of that name and logo of your organization in the chat window.
