SmartBound
The SmartBound Predictive Dialler transforms outbound campaigns by utilizing advanced algorithms for intelligent dialing. It empowers users to micro-target audiences, ensuring zero dropped calls and maximizing agent productivity. With tools like Visual Data Segmentation and Live Person Detection, it guarantees effective customer engagement while adapting to specific campaign needs and preferences.
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Top SmartBound Features
- Micro-targeted outbound campaigns
- Visual Data Segmentation tool
- Flexible campaign customization
- Comprehensive performance insights
- SNoDrop™ technology for 0% ACR
- Multiple dialling methods support
- SABRE™ technology for optimal agent matching
- Live Person Detection (LPD™) capability
- Increased SPH by 40%
- Intelligent automated dialing
- Reduced silent calls
- Seamless call blending
- Customizable campaign priorities
- Agent skill definition
- Real-time monitoring
- Enhanced customer engagement
- Data ingestion wizard
- Continuous performance optimization
- Proactive customer interaction
- Intuitive list building
