Akio.Cx
Akio.Cx enhances customer interactions with its omnichannel help desk software, seamlessly integrating voice, email, chat, and social media support. With ISO 27001 certification for data security and QUALIOPI-certified training, it empowers agents with AI-driven insights, enabling effective communication and knowledge sharing, all within a user-friendly interface to elevate customer satisfaction.
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Top Akio.Cx Features
- AI-powered response suggestions
- Unified omnichannel interface
- ISO 27001 information security
- QUALIOPI-certified training support
- GDPR compliance for data privacy
- Multi-channel routing capabilities
- Integration with CRM systems
- Voice of the Customer analysis
- Real-time customer feedback tracking
- Semantic conversation analysis tools
- Remote access for agents
- Collaborative working tools
- Easy deployment and scalability
- Support for social media interactions
- Comprehensive reporting and analytics
- Video conferencing capabilities
- Dedicated business consultancy services
- Customizable greeting message settings
- Built-in knowledge base management
- Attachment handling across platforms.
