Top BirdEye Alternatives

Businesses and e-commerce companies are dependent on their online presence and the reviews they get. Hence, they need to take care of the activities and reviews to be in a business that grows and does not fall into the trap of losses. BirdEye system helps in handling these activities.

The Review Software

BirdEye manages to bring reviews from the sites that are useful for the growth of your business. You can manage and use these reviews in promoting on different websites. All this can be done from one dashboard of BirdEye. This product has integrated the private API of Google that can help you in getting more reviews on Google. These reviews play an important role in marketing your product or service. BirdEye has the capability of sending the customers to top review sites for the purpose of sharing their feedbacks. You can also monitor all the reviews and for every location from where they are coming.

Listing Management

BirdEye manages the listing of your business so as to make it rank higher on the search engines. The product also keeps all the details of your business, including the name, phone number, and address consistent all over the global partners so that you be easily found on all the search engines. This software creates as well as manages your profile of Google My Business for all the locations. This will help in getting a place to be found on Google. You can also have Google Q&A, Live chats, and many such things to engage the customers. The BirdEye profile also handles the search engine optimization process for your business.

Surveys

A survey is a means of connecting with customers. The survey helps you to connect with the right customer at the right time and with the right content. This type of service creates top-rated surveys for you. The surveys help you in making efficient decisions because they determine feedbacks about a product in real-time. BirdEye wires the entire organization around customer insights. You can also run surveys for employee experience. This system collects feedback through emails, websites, etc.

Feedback to Insights

This software does an in-depth analysis of the ratings, feedback, and reviews that the customer gives. This analysis turns the feedbacks into customer insights and gives you data about the expectations that a customer has and what he actually experienced. The natural language processing engine of BirdEye is called by the name Athena, and it is capable of handling the insights and discovering the root cause behind the problem.