CallHippo
This advanced call center software revolutionizes business communication by providing a reliable cloud-based phone system that enhances customer interactions. With features like skill-based routing, real-time monitoring, and automated dialing, it maximizes productivity and ensures seamless collaboration. Businesses can effortlessly manage communications across multiple channels, ensuring superior customer experiences.
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CallHippo Review and Overview
Almost all the businesses today take their customer support systems very seriously and want it to be performing at its best always. They offer a variety of ways to their customers to reach them. One of those ways is via the phone. And for customers as well the phone is the preferred medium of reaching out to the businesses for their queries.
However, setting up phone systems can prove to be a costly affair as it involves significant expenditure on setting up the infrastructure and other associated costs. Thankfully, with the introduction of VoIP based telephony services, these costs have come down considerably.
Why CallHippo?
One such service provider is CallHippo. CallHippo offers VoIP-based telephony services for businesses at affordable monthly and yearly plans. The business phone number comes loaded with some very useful features like call transfer, call conferencing, call queuing, and call barging among others.
These features help better organize the workflow in the customer support so that the maximum number of customers are served in as minimum time as possible. In addition to these, features like team collaboration and call recording help ensure better communication across various departments in a company.
Features
Cloud-based virtual phone systems like these subside the need for having a customer support centre in every region the company operates. Customer support for various regions can be managed from a single location and this helps make the overall process smoother and transparent.
Call analytics features offered by CallHippo help identify the inefficiencies and pain points in the customer support process and weed them out with suitable measures. Using the call analytics users can track call volume records, duration of calls, and routing of inbound & outbound calls.
Integrations
CallHippo also offers some useful integrations such as the Pipedrive integration, Zoho CRM Plus integration, Hubspot Integration among others. These integrations help users to personalize every interaction with the clientele, boost agent productivity, streamline agent workflow and assist in two-way data synchronization.
In addition to the business phone system, CallHippo also offers call centre software, office phone system, VoIP for home and VoIP phone system. Both monthly and yearly packages divided across five categories at different price points are on offer.
Top CallHippo Features
- Human-like voice assistance
- Cloud-based phone system
- WhatsApp customer interaction tools
- Unified communication platform
- AI-powered agents and insights
- Automated dialing for productivity
- Transparent pricing model
- Hassle-free setup and support
- Interactive voice response routing
- Skill-based call routing
- Real-time call monitoring
- Whisper and barge capabilities
- Quick virtual phone system setup
- Performance dashboard for agents
- Automatic call distribution
- Agent performance reporting
- Multi-channel communication support
- Comprehensive VoIP blog insights
- Enhanced customer experience features
- Call recording and feedback system
