CallTrackingMetrics
CallTrackingMetrics provides call tracking analytics software designed for advertising and contact centers. It features traditional advertising tracker, call recordings and whispers, reporting, DID or computer routing, online ad tracker, Google integration, caller website activity, and more. It generates various real-time reports, including agent-based reports, PPC-specific reports, usage-based reports, geographic reporting, keyword level reports, and others.
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CallTrackingMetrics Review and Overview
CallTrackingMetrics is a leading online portal when it comes to analytics, call tracking, call automation, unified communication and other services. They extend their services to businesses, agencies and contact centres. The website has an appealing interface which is very user-friendly too.
Seamless call tracking feature.
CallTrackingMetrics offers efficient call tracking services for agencies and businesses which helps in advancing their marketing strategies. With their software, they track all communications, across any channel, back to the campaigns. They even offer dynamic number insertion which helps sway a phone number on any website to their tracking number. They also help in tracking every conversation and also analyse the performance with an array of performance reports.
Powerful call automation services.
The website offers automation tools to increase efficiency, greater productivity and, higher income. Their intelligent word detection and transcription tools help ease customer interaction. They help improve caller experience by segmenting callers into queues and also reduce wait-times and friction conditionally routing calls.
Efficient Analytics and Reporting functions.
The website uses analytics in conversation to measure customer sentiment, train new members and automate all actions. They help to automatically generate texts or emails with important details from a call. Each call is recorded and analysed. They also help in real-time monitoring of conversation data. Their management reports help optimize and performance. The analytics services help view the performance of all callers. Moreover, their custom reporting tool helps in building custom reports depending on business needs.
Dependable Unified communications services.
The Unified communications portal helps to track all channels on one platform. They help eliminate the need for unwanted tools and reduce expenditure. Their omnichannel communications strategy make it easy to interact with customers. The FormReactor tool enables customers to submit a form to contact the callers. They integrate text messaging for faster and more effective communication. The live chat tool helps the support team to work better.
Conclusion
CallTrackingMetrics offers an array of essential services to businesses and other agencies, which help increase revenue and also enable them to work more efficiently.
