Customerly
With an intuitive dashboard, this customer service software seamlessly integrates text and video communication, enabling businesses to foster genuine connections with their customers. It combines intelligent marketing automation with a human touch, allowing for streamlined interactions throughout the customer journey, from initial awareness to loyal advocacy.
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Customerly Review and Overview
Online service providers have to deliver regular assistance to their customers. The organizations that fail to handle customer support tend to lose customers frequently. Online services are centered on customers. Many organizations are limiting their growth by providing poor customer support. Customerly is the perfect platform to build your relationship with your customers. It helps the user in customizing, marketing, and enhancing customer support.
At a glance
Customerly brings all the necessary functions on the dashboard. Users can never miss a thing as they have all the notifications and reports at a glance. Customerly users don't require a third-party application for video conferencing. It facilitates video chat and screen sharing. Users have the privilege to create groups and distribute calls among them in order to speed up customer handling. Task distribution can be automated to make the system free from deadlock or idle employees. Real-time reports from all communication channels are delivered to the providers to keep them updated with customer response.
Personalization Options
Customerly is not restricted to communication handling. It can be used to expand the brand through marketing strategies like emails. These emails can be customized according to the customer. There are many inbuilt layouts available for reference or it can be completely customized on a blank screen. Drag and drop option makes it easier to create a well-designed email using images, URL, and action buttons. Live chat can also be customized to get the desired appearance. The main theme of the live chat menu can be turned into any alignment and any color.
Smart response
Customerly is designed to give quick responses to customers. Instead of depending on manual handling of queries, Customerly uses smart algorithms to attend the queries with predefined instructions. A knowledgebase is introduced to forward relevant responses on its own. It consists of frequently faced problems and guides to traverse through customerly. It also predicts upcoming questions by analyzing a pattern of conversation. It decreases the response time to an astonishing extent. Automated questions can be used to perform basic inquiry and the reports are directly visible on the dashboard.
