Desk.com
Desk.com is a help desk support ticket software designed for growing businesses. It features case management, multi-channel support, mobile app, self-service support, Desk Connect, open CTI, advanced reporting and analytics, native CSAT, dashboards, high-volume case report, unlimited self-service portals, increased API calls, and more. It offers four pricing options: Standard, Pro, Business, and Service Cloud. Desk.com provides various features to support the customer service process of an organization. It gathers requests from multiple channels to a single repository. The dashboard provides a clear view of addressed and pending queries to enhance the performance. There are facilities to customize the features according to the unique need of the company. The analysis report evaluates the performance of the customer service team.
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Desk.com Review and Overview
Customer service is an essential process for a company. Hence, Desk.com assists companies in offering excellent customer service by managing quires effectively.
Single control
Desk.com gathers the requests from many media such as email, messages, and social media to a single platform. Thus, saving the time of the employees and helps them to concentrate on the problem. Employees can organize questions for easy understanding.
Customize to the need
Business models and requirements of the company vary in many aspects. Hence, Desk.com allows organizations to custom helpdesk based on their unique needs. It provides various application that fulfills the specification of the customer service team. The tool simplifies the procedure of integrating these apps to the helpdesk. One of those is the Dropbox app that incorporates the Desk.com with emails. Besides, there are options to implement a pre-custom model for the quick deployment of the helpdesk.
Intelligent analysis
Desk.com performs an in-depth analysis of the performance of the customer service team. It measures the number of queries addressed and pending. So, the head can find the areas the team lack and create a corrective plan for it. It also publishes Frequently asked questions to avoid answering repetitive common problems. This approach also increases customer satisfaction.
