Top ForeSee Alternatives

Customers are akin to Gods, is a popular saying for most businesses. Satisfying a customer is one of the toughest tasks for many. Even a slight flip in the product can either ruin or uplift a customer’s needs. To garner a positive response, there are many things to be kept in mind, like customer expectations, their demands, experience with the product, and many more things.

The use of VOC, i.e., Voice of Customer, products, have been increased. ForeSee, one such VOC product in the market has been quite popular since its start in 2001. Made as a research initiative at the University of Michigan, ForeSee has become very popular. As of now, it has done 800+ benchmarks, 64+ Predictive models, 1 billion+ customer data points, and has conducted a survey of 1 million+ citizens. Some of their famous clients include AMD, T-Mobile, Nasa, FDA, Loreal, etc.

ForeSee CX Suite Overview

ForeSee has many Solutions for its VOC services. One of the first products is ForeSee CX Suite. It is the most common solution to analyze, observe, and engage with the customer base. With its release, companies are freed from choosing CSAT or NPS, surveys, and other unorganized feedbacks. It has three principles viz., Prescriptive, Predictive, and Benchmarkable.

ForeSee CX has some advanced features for VOC like flexible survey design. This allows companies to create surveys as per their customer demands. It can send multiple invitations and make things more engaging. It also has predictive NPS, Net Promoter Score. Now it uses AI to handle the tasks of NPS and CSAT. The central dashboard of ForeSee shows all the relevant data in a lone interface.

It also has AI-based text analysis, pointing towards better SEO tricks like popular keywords and topics. Digital Replay lets customer fix their own issues faster via online videos. It is also working in compliance with GDPR regulations, which makes it entirely secure for privacy. There are over 600 benchmark categories. Its CX Intelligence services are enhanced by CX measurement, priority index, feedback, session replay, text analytics, case measurement, and ratings.

Overall, ForeSee CX has one of the most complex yet user-friendly VOC features. No, wonder they are the first preference of customer engagement in many top companies and organizations.