Freshcaller
Freshcaller offers a user-friendly cloud-based contact center solution that empowers businesses to engage with customers affordably. With phone numbers across 90+ countries, it enables quick setup without the need for physical hardware. Integrated with various CRM tools, it provides real-time insights into customer interactions and agent efficiency, supporting a fully remote workforce.
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Freshcaller Review and Overview
Companies of any size require an effective way to listen to their customers and resolve their grievances. They also require a method to attract, engage, and retain new customers along their economic journey. The best method for this is a phone system that uses company infrastructure and operatives to provide a good impression on its customers. However, managing an overwhelming number of calls each day can be very problematic without external help. Freshcaller is PBX management system that uses the cloud to create a virtual phone network and manage calls easily without the requirement of any additional hardware or software
The least maintenance cost means the highest ROI
Freshcaller can run on the bare minimum that is required for setting up a phone network. This means that the platform can be run on existing hardware entirely, and it doesn't include the setup of specialized phone systems or software as a requirement. In fact, the only system that is required to be set up is the cloud platform itself, which also runs online on a Freshcaller server instead of the company's computational resources. So basically, all that the company needs to have is an internet connection and any desktop or laptop device. This helps cut costs on maintenance.
Easy to use, hard to give up
Freshcaller has a very straightforward interface, which further negates the cost of training individuals for its use. It can also be set up quite easily by anyone, and there is plenty of support available in case of any issues. The platform offers a lot of control to the communication administrator into its day to day operations. It offers them the option to check every conversation with the customers and clients remotely, see the rate of escalation and related metrics for every ticket or communication, and manually manage queues of calls.
Automation and scalability
Freshcaller offers automation in routine call management processes. These automation tasks can range from call rerouting and call management automation, to automated response and voice bot-based automated responses. This helps mitigate quite some load from the customer service professionals while enhancing customer experience at the same time.
