Glance
Glance is a cloud-based platform that is designed for enterprises to provide digital collaboration solutions for solving problems immediately, data sharing, demos, and more. It is a visual engagement solution that makes it easy to create sales presentations and web demos. Glance is integrated with CRM so that sharing session can be done with a single- mouse click.
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Glance Review and Overview
There is no requirement of software for installation and download to launch the sharing of the session. Glance is compatible with the web browser that is already installed on the users’ device. It also offers controls for privacy and security. Glance visual engagement solution helps to improve the customer conversations and allow the users to connect with their customers wherever they are. Glance enables call center agents to see what their customers are seeing on-screen, to quickly understand their problem.
How can Glance help?
Glance helps its users in Financial Services, Digital Banking, Digital Investment management, and Digital loans, and more. Glance is the first solution to transform in-branching financial consultations into digital meetings. Financial advisors can launch the sharing sessions just by a single click to connect with the customer on any of the devices which may be a computer or mobile phone. It creates real human connections so that it can help in increasing transactions and build customer loyalty.
With the help glance, users can also guide their customers while trading, online account management, and transactions. Glance helps to increase the usage of new digital processes and reducing the operational service center costs, and build customer trust and satisfaction. Glance also develops a strategy to know where the customer interaction can be handled by bots or where they need human contact.
Insurance industries are transforming rapidly from paper-based to digital; Customers need help to learn these new processes for getting their work done. Glance enables the users to guide their customers through these complex ad new processes by creating a real human connection in the digital space. Online claims are also a complex process. Glance enables the users to join their customers in their browser, view the same process as their customers are seeing, and guide them to complete their uploads, entries, submissions, and approvals.
Conclusion
Glance is a remote desktop software that enables the users to get higher customer experience by providing the visual engagement feature so that the customers can get their work done with ease, without facing any problem in digital engagements.
