Top HelpDesk Alternatives

HelpDesk is a cloud-based ticketing solution offering versatile tools to build client assistance portal, online communities, and knowledge base. The platform provides adaptable live chat features, front-end portal, and integrations with applications like Google Analytics and Salesforce. HelpDesk is utilized across a wide range of vertical markets, including government, technology, media, retail, and much more by small and medium-sized organizations.

HelpDesk's online customer portal encourages support operators to monitor tickets and manage their status. Clients can go through existing tickets to discover answers from inquiries like their inquiry, and if not fulfilled, clients can raise their tickets in the web-portal. HelpDesk likewise offers branding of support pages with themes, business logos, and brand images. Start with the free trial version today!

Knowledge Base

HelpDesk permits organizations to construct a knowledge base to address probably the most prominent and repetitive inquiries, with the goal that clients can go through the basic set of questions asked by others. This helps operators to focus on complex queries raised by users. Utilizing HelpDesk, organizations can likewise set up an online network where their clients can post inquiries and answer on ongoing conversation threads.

Customization

Each organization ought to have a unique style and voice. Customize your HelpDesk to improve your brand recognition. Build trust and ensure you always answer utilizing your organization's domain name. It shows that your brand is dependable and that you care about your clients. Respond quickly to clients' inquiries, get the best reviews, and make a customer happy. Look HelpDesk customized reports to get an overview of your present and past outcomes.

Simple Collaboration

Teamwork is at the core of efficient client service. Use Viewer accounts to offer access to HelpDesk to everyone in your organization for free. Collaborate utilizing private notes, various mailboxes, and automated assignment rules. Let HelpDesk do a portion of your work for you. Automate tedious undertakings and improve your response time. Save time and complete your daily plan faster.