MindTouch
MindTouch revolutionizes contact center operations by providing fast, accurate answers to consumers while equipping agents with instant access to essential knowledge. This software enhances customer experiences across multiple channels, streamlining self-service interactions and reducing resolution times. With real-time updates and a unified knowledge base, organizations can drive efficiency and satisfaction seamlessly.
Top MindTouch Alternatives
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Zendesk Talk
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UJET
Revolutionizing customer interactions, UJET offers an advanced AI-powered CCaaS platform that streamlines omnichannel support and enhances agent efficiency.
Zultys MXIE
Zultys MXIE is an advanced contact center software designed to optimize operations and enhance customer engagement.
Genesys PureConnect
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NICE inContact
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Intermedia Contact Center (formerly Telax)
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MaestroQA
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Aspect Unified IP Contact Center
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LVM
Attendees at the HCCT 34th Annual Conference can expect innovative strategies to enhance staff motivation...
Top MindTouch Features
- Historical data analysis
- Shipping savings guarantee
- Cost modeling software
- What-if simulations
- Custom carrier network strategy
- White glove service
- Discount and tier management
- Surcharge mitigation tools
- Parcel savings analytics
- Continuous improvement process
- End-to-end service support
- Invoice correction assistance
- Predictive analytics capabilities
- Carrier relationship optimization
- Transparent negotiation insights
- Exhaustive preparation stage
- Data-driven negotiation tactics
- Objective facts for negotiations
- Tailored contract proposals
- Insider carrier knowledge.
