RingCentral
RingCentral Contact Center provides contact center solutions with a top-level cloud communication platform that helps to empower your customers and managers. It features advanced routing, queuing and distribution, agent and supervisor, analytics and reporting, integrations, optional speech recognition, and outbound calling. The outbound calling features include progressive dialer, campaign management, preview dialer, and predictive dialer.
Top RingCentral Alternatives
Callsquad
Empowering businesses to enhance customer engagement, this phone and workforce solution allows seamless call management from desktops and mobile devices.
Castel Connects
Castel Connects optimizes contact center operations with automated dialing, skills-based routing, and priority queuing.
Cloud Predictive Dialer
The Cloud Predictive Dialer revolutionizes contact center efficiency through advanced AI capabilities.
Cloud Predictive Dialer
Elevate sales conversations with an intuitive Cloud Predictive Dialer that streamlines lead generation through voice and SMS outreach.
Voiptime Cloud
Empowering sales teams, this auto dialer software enhances call campaign efficiency, allowing agents to increase their talking time by up to 300%.
Robotalker
Robotalker provides an innovative ringless voicemail service, enabling businesses to efficiently communicate with their audience without the hassle of traditional calls.
Kixie PowerCall & SMS
With AI-driven automation, agents can dial multiple leads simultaneously, skip voicemails, and engage through shared...
CallOnTheGo
By integrating seamlessly with CRMs and software tools, users can dial up to 72 outbound...
Mojo Dialer
With advanced features like single and multi-line dialing, customizable action plans, and crystal-clear call quality...
Unified Communications as a Service (UCaaS)
Designed for businesses of all sizes, it ensures 99.999% uptime and robust support for Microsoft...
ChaseData CCaaS
With cloud-based technology enabling agents to work from anywhere, it provides real-time insights and enhanced...
Enghouse SmartDial
It streamlines outbound calling processes, improving efficiency and response rates...
CallShaper
Its intuitive platform enhances efficiency through advanced features like predictive dialing, bulk lead importing, and...
LumenVox Call Progress Analysis (CPA)
It accurately discerns live responses from machines, such as voicemails or faxes, enhancing outbound call...
Connect First
Members can also participate in the Servus Big Share Contest for a chance to win...
RingCentral Review and Overview
Proper communication leads to productive collaboration, which in turn leads to success in any company. This means that only those companies which can coordinate their teams to the fullest are able to surpass the competition. When technology is mixed to the fray, the companies are adopting it to become future-ready. RingCentral is a provider of such technologies that seek to improve customer communications through a cloud-based platform. It also provides several workforce management and data analytics tools to generate and use insights to a much greater level than ever done before. With RingCentral’s powerful Contact Center application, companies can ensure that every customer queries are being directed to the right person and that the company is continuously improving as a result of the data generated from such communications.
What are the main capabilities of RingCentral’s Contact Center?
The RingCentral Contact Center offers plenty of features for managing and facilitating company communications through a cloud-based call center. For starters, it can be used to handle both inbound and outbound calls. For inbound calls, it offers an initial automated response to inbound calls, which can be customized easily for better engagement. These calls can then be smartly routed to the correct professional based on the input by the user. For outbound calls, it can make the calls quick and impactful with its automation and call rerouting capabilities, allowing less resource use. Additionally, its ability to handle several calls simultaneously allows uninterrupted operations.
Thriving in a cloud-based collaborative atmosphere
The Contact Center also has several workforce management tools that allow support teams to collaborate for better results. Through these tools, professionals of the company can be assigned a schedule and certain types of queries to handle based on their skills and availability. Predictive analysis helps in this. The analytics tools also help professionals offer the best solutions possible for each of the queries put forward. These tools and insights can be accessed from a centralized dashboard interface, which administrators can use to perform tasks easily and negate the requirement of specialized IT employees for simple, daily jobs.
