Shadow CMS
Shadow CMS is a robust call accounting software designed to enhance communication analytics for organizations of any size. It enables users to monitor call activity, track expenses, and streamline workforce management through real-time dashboards and historical reporting. The platform ensures legal compliance, mitigates misuse, and facilitates emergency notifications, empowering productivity and optimizing customer experience across diverse communication environments.
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Top Shadow CMS Features
- Real-time communication monitoring
- Scalable cloud or local deployment
- Comprehensive call accounting
- Customizable reporting templates
- Historical call data analysis
- Instant emergency notifications
- Multi-site communication visibility
- Integrated team collaboration metrics
- AI spend tracking
- Call recording and playback
- User-friendly web interface
- Dynamic local presence dashboards
- AUX code tracking
- Cradle-to-grave management reports
- Compliance-driven data retention
- Cross-platform compatibility
- Robust agent performance metrics
- Trend analysis for customer experience
- Notification triggers for service levels
- Detailed call disposition tagging.
