SolarWinds MSP Manager
N-able MSP Manager streamlines help desk operations for MSPs and IT teams by simplifying ticket management, time tracking, and billing processes. With features like automated ticket routing, team collaboration, and integration with N-able RMM, it enhances productivity while ensuring accurate billing and client visibility throughout service interactions.
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Top SolarWinds MSP Manager Features
- Automated ticket logging
- Real-time time tracking
- Multi-engineer ticket collaboration
- Customizable alerts for SLAs
- Integrated billing and invoicing
- Mobile ticket management
- Cloud-based service accessibility
- Client branded ticket portal
- Scheduled recurring tickets
- Seamless N-able RMM integration
- Time and expense tracking
- Batch invoicing capabilities
- Remote device access
- Comprehensive reporting tools
- Customizable service models
- Quick sign-on functionality
- Easy syncing with accounting software
- Enhanced internal communication
- Prioritized ticket queues
- Automated ticket routing
