SolarWinds Web Help Desk

Provides help desk and IT asset management software that helps you to simplify your IT service management processes. It features ticketing management, IT asset discovery, help desk, knowledge management, change management, change approval workflows, and more. The performance reporting feature offers graphical and intuitive reports, report delivery scheduling, and reports exporting.

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SolarWinds Web Help Desk Review and Overview

SolarWind is a web Help Desk solution. It is a cloud-hosted application for ticketing and asset management for organizations that offers various tools for managing services. You can get benefits in multiple areas, including ticket management, change management, asset management, incident management, knowledge ad service management.

Help Desk Management is not so harder with SolarWinds!

With Solar Winds, Help Desk management is not much harder as you think. With the centralized and ticket automation features, you can manage your tickets quickly and support your consumers in a better way.

Feature at your Fingertips

SolarWind is a web Help Desk platform that is available at budget-friendly cost with multiple features such as ticket automation, management, and tracking of IT assets. It also includes simplification of projects, task management, seamless integration, centralized knowledge base, reporting, and many more.

Incident tickets with problem tickets

You can associate with a large number of incident tickets along with problem tickets for quick allusion. You can also keep track of ticketing status, the performance of technicians, and consumer needs to make sure that SLAs are according to the built-in dashboards, reports, and alerts.

FAQs that assist end-users

You can use the configurable engine for managing your workflow and be adhering to the change management procedures. SolarWind enables you to influence a predefined knowledge base for building KB and FAQs for helping desk teams and promoting self-services of users.

Integration

Solar Wind Help Desk lets you track tasks that may include ticket assignments, escalation, and routing. Track the history of service request’s assets, combine incidents with single problems for making better organizations. Integrate with the Dameware remote easily for supporting end-users and streamline tickets by troubleshooting. It is a mobile-ready solution so that you can access it from anywhere or from any device you want that may include your computer, Smartphone, and tablet.