Telia ACE
Telia ACE revolutionizes business communication as a leading contact center solution in the Nordics, catering to over 100,000 users. It integrates various channels—voice, chat, and social media—into a unified platform, enhancing customer journeys. Its intelligent routing and AI capabilities ensure smooth interactions, driving efficiency and superior service delivery across sectors.
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Top Telia ACE Features
- Omnichannel communication integration
- Seamless third-party platform integration
- AI-powered chatbots for support
- Smart knowledge base management
- Real-time customer journey tracking
- Advanced speech technologies application
- Deep learning for customer insights
- User-friendly interface for agents
- Comprehensive interaction history access
- Intelligent routing of inquiries
- Live video support capabilities
- Automated customer issue resolution
- Data-driven organizational insights
- Customizable customer interaction workflows
- High accessibility contact options
- In-house development for tailored solutions
- Market-leading customer service tools
- Collaboration with Google CCAI
- Efficient digital transformation support
- 350 million interactions yearly
