Top VICIdial Alternatives

ViCdial is a highly used, open-source contact center software that offers communication throng to every type of business organization. It includes various other features such as recording, lead previewing before calling, listening.

Perfect for all size of business organizations

ViCdial enables the sending of dropped calls to voice e-mail boxes and available agents, hold time estimation for inbound callers, multi-lingual support, etc. It offers seamless service san support through online or e-mail.  Thousands of organizations, SMBS (small and medium businesses) all over the globe, use this widely-used popular contact center software. You can use this solution from social clubs to state banks.

Queue Prioritization and Skill-based routing

Send calls to the agents, who can handle them in a better way and make sure for it, with the queue prioritization and skill-based routing feature. ViCdial also enables agents to switch among handling the inbound and outbound calls when required.

Screen Agent

The contact agent feature, along with the unified screen agent, helps you in handling outbound and outbound phone calls, web chat sessions, and inbound calls without opening and changing multiple views and screens. It is an award-winning solution from technical publications and a group of experts that includes ITexpo, Sourceforge, etc.

Web-Phone feature

The webphone feature of VIcdial has embedded web-phone capabilities, which does not demand sophisticated configuration agents for performing operations. It is an utterly operational solution.

Personalized solution

You can personalize and make modifications so that they can fit best according to the requirements and workflows. It is an open-source solution; you can see the system how it works at the code-level.

Enjoy regular updates without any additional charges

Get the latest updated features and enjoy new things every time with VICdial. New features become automatically available to VIcdial users and clients. No need to pay extra cost for updating VICdial, you can update it whenever you want.