Active Servicedesk
Active Servicedesk streamlines ITIL-aligned service management across diverse departments, enhancing service delivery with an intuitive interface. Its automated asset management, custom workflows, and multi-channel support empower users to efficiently log and track requests. With powerful reporting tools, organizations can optimize resource utilization and respond proactively to SLAs, ensuring continuous improvement.
Top Active Servicedesk Alternatives
Requestia IT Service Management
Achieving excellence in IT is facilitated through this integrated IT Service Management software, enhancing operational efficiency and precision.
Alemba Service Manager
Alemba Service Manager streamlines IT Service Management with its no-code workflow, enabling users to efficiently manage 19 ITIL-aligned processes.
Provance ITSM
ServiceTeam ITSM, tailored for Microsoft Partners and MSPs, revolutionizes the service desk agent experience with its intuitive, high-performance interface.
Aurus Service Center
Aurus Service Center offers a dynamic platform tailored for IT service management and business process optimization.
sitehelpdesk IT
Providing robust help desk software for over twenty years, this solution caters to internal service needs, including IT Services and Facilities Management.
ITIL Service Desk Software
Built on ITSM principles, this software transforms service delivery by unifying actions on a single platform.
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It empowers teams to automate workflows, manage requests, and track assets without coding...
Octopus ITSM
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Cadalys Service Management
It empowers organizations to automate routine tasks, identify service gaps, and optimize workflows...
HEAT Service Management
It features service automation, modern design, voice and workflow automation, self-service and service catalog, and...
CommandLink ITSM
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LANDESK
It features asset management, data analytics, security management, mobility management, secure mobile email, service management...
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Track-It ITSM
It features knowledge management, scheduled reports, dashboards and analytics, mobile help desk, software licensing management...
Top Active Servicedesk Features
- Intelligent ITIL service alignment
- Simplified user interface
- Automated asset management
- Pre-configured installation benefits
- Multi-channel call logging
- Customizable workflows
- Real-time trend analysis
- Incident and problem management
- User-friendly for all staff
- Android field service app
- Customizable user portal
- Automated call categorization
- Dynamic call assignment rules
- Proactive SLA management
- Scheduled recurring tasks
- Built-in and custom reporting
- Knowledge base access
- Email and SMS notifications
- Time and travel tracking
- Personnel details management
