Gorgias
Gorgias empowers eCommerce businesses by consolidating support channels into a single platform, automating up to 60% of customer inquiries. Its Marketing Suite enhances shopper engagement with proactive chat campaigns that cut bounce rates by 37% and personalized assistance that boosts conversions, all seamlessly integrated with major eCommerce platforms.
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Gorgias Review and Overview
Gorgias allows you to connect all your support channels, including the chat, email, and messenger. It enables you to manage all of them from a single place.
Support channels and autoresponders
It does not matter that the ticket is coming from which channel because all of them get the same treatment procedure. You can set up autoresponders with the help of Gorgias. These responders take care of the repetitive queries and allow you to focus on quality customer support. The software automatically sorts out the tickets and assign them to you. You can also build a personalized message by combining the data with the rules.
Helpdesk feature
Gorgias makes use of the tags to sort the tickets. The software also manages the situation that the team member does not get duplicate work. The tickets can be handled directly by making use of the internal notes. The Gorgias software keeps the conversations of a particular customer in one place regardless of the channel it came from. It also stores information about the customer. You can also edit the orders and customer accounts
Performance
The working of the campaigns and the option of live chat with a customer increases the chance of improved sales and revenue. It allows you to create such a message template that contains information about the customer. The creation of such a template will eliminate the need for copy and paste. It also allows you to send feedback survey forms to the customers. You can measure the performance by measuring the response time, satisfaction score, and resolution time. You can also measure the impact of the chat on sales. To motivate the team members, you can give rewards to them for their outstanding performance.
Integrations
Gorgias has integrated many useful apps. The list includes Shopify, Magneto, NetSuite, eBay, etc. The integration enhances your reach and allows your customers to use the app with which they feel comfortable.
