ReviewFilter
ReviewFilter is a cloud-based reputation management tool tailored for hotels and restaurants. It streamlines guest feedback collection via automated emails or SMS, directing satisfied customers to share positive reviews while addressing negative feedback privately with management. This dual approach enhances online reputation, boosts review conversion rates, and provides insightful analytics, all within an intuitive dashboard.
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Top ReviewFilter Features
- Automated guest feedback requests
- Customizable review site targeting
- Negative feedback escalation process
- Mobile responsive feedback interface
- Batch import guest details
- API integration with PMS
- Reminder emails for non-responders
- Real-time feedback notifications
- Centralized guest feedback database
- Historical review trend analysis
- Reputation Tracker module alerts
- Sentiment analysis for reviews
- Social media sharing feature
- Curated review display widget
- QR code for feedback access
- Branded URL for feedback collection
- Feedback response date stamping
- Targeted marketing list export
- Management response tracking
- Multi-OTA review monitoring
