Shift Left
Shift Left empowers support teams by streamlining incident resolution directly within the ServiceNow incident form. It enables L1, L2, and field techs to handle common user and device issues efficiently, allowing password resets and account unlocks without extra system access. This significantly enhances first-call resolution rates, minimizing escalations.
Top Shift Left Alternatives
CA Service Desk Manager
CA Service Desk Manager empowers IT service desk analysts to optimize every interaction, fostering exceptional customer service without cumbersome processes.
BMC Helix Enterprise Service Management
BMC Helix Enterprise Service Management revolutionizes service delivery by integrating intelligent automation and unified workflows across various business functions, including HR, finance, and security.
Symantec Ghost Solution Suite
Symantec Ghost Solution Suite streamlines the deployment of laptops, desktops, and servers by offering efficient disk imaging across various platforms.
HappyFox Assist AI
Assist AI enhances employee support by delivering instant IT and HR solutions directly within Slack and Microsoft Teams.
InvGate Service Management
A no-code solution tailored for dynamic IT operations, InvGate Service Management empowers organizations to manage incidents seamlessly.
Globant Navigate
Navigate is a cutting-edge process optimization tool that harnesses generative AI and process mining to enhance business operations.
TechSuite
Technicians can run extensive repairs simultaneously, significantly reducing turnaround times...
SQL Admin Toolset
By simplifying routine tasks such as backup monitoring, job management, and configuration checks, it enables...
smartImager
With automatic driver capturing, it supports new hardware in minutes and eliminates the need for...
The Thrive Platform
Tailoring experiences to different roles, it enhances self-service for users while streamlining IT operations...
Ticketing Application for Office 365
Users can generate tickets with a single click, attach relevant files for clarity, and prioritize...
Knowledge-Based Support
It provides tailored solutions to meet diverse needs, ensuring efficiency in handling inquiries...
Team 360
By tailoring workflows, accreditation pathways, and reporting tools to meet specific needs, it ensures a...
vCIOToolbox
It equips providers to navigate the evolving cybersecurity landscape, offering GRC tools for assessments and...
Start.ly
With features like ticketing, change management, and financial tracking, it empowers teams to streamline operations...
Top Shift Left Features
- First-call resolution enhancement
- Integrated troubleshooting steps
- User password reset capability
- Account unlocking functionality
- Device login status viewing
- Streamlined incident management
- Multi-system access removal
- Enhanced support tech visibility
- Quick ticket resolution tools
- Real-time incident updates
- Improved L1 and L2 efficiency
- Reduced escalations to higher tiers
- Unified support interface
- Historical case tracking
- Proactive issue identification
- Time-saving duplicate work prevention
- Simplified user issue diagnostics
- Field support integration
- Automated incident categorization
- Comprehensive user-device insights
Top Shift Left Alternatives
- CA Service Desk Manager
- BMC Helix Enterprise Service Management
- Symantec Ghost Solution Suite
- HappyFox Assist AI
- InvGate Service Management
- Globant Navigate
- TechSuite
- SQL Admin Toolset
- smartImager
- The Thrive Platform
- Ticketing Application for Office 365
- Knowledge-Based Support
- Team 360
- vCIOToolbox
- Start.ly
