Top Zoho Survey Alternatives

Surveys are an important tool used by organizations and businesses to gain feedback about their products and services. They help them understand the gaps in their services and bridge those gaps. This leads to better overall customer satisfaction. Additionally, surveys can also be used for other purposes. For instance, many organizations use surveys to gain feedback from their employees. This helps them understand the needs and desires of their employees, and create happy workspaces.

Why use ZOHO Survey?

To create surveys, organizations use survey tools like ZOHO Survey. The tool offers a variety of features that help users create, collect, conclude, and analyze surveys. The process starts with the creation of surveys. This is the most important step in the process, and most surveys begin to lose track from here. Survey forms need to ask the right questions, and in case they don’t, all the effort goes down the drain. The tool offers options such as 25+ question types, skip logic, custom variables, and over two hundred templates that make creating surveys a convenient experience.

The subsequent steps in the process

The creation process is then followed by personalization. The tool offers a range of customization options that help users in branding the survey according to their branding philosophy. This helps them deliver a more branded experience to their customers. Customizable themes, white-labeling, custom end page, and logo upload are some of the customizable options on offer. The process is then followed by sending the created surveys.  Surveys are delivered to intended recipients by web links, social media, email campaigns, and QR codes.

Collecting surveys and reporting

The sending of surveys is followed by the process of collection. The tool gives users the option to collect responses in offline mode, as well as via trigger emails. Apart from these, the tool also provides reporting features that enable users to create, edit, analyze, and share reports with team members. Users can use the tool to generate different types of reports such as trend reports, cross-tab reports, and scheduled reports. Integrations with popular online tools like ZOHO Campaigns, ZOHO CRM and Webhooks are also on offer.