VOIP Services

Business VoIP Buying Guide

With the ever-expanding global business environment, communication between your business or brand with your customers has become increasingly important to keep your business running on the right track. Thus, it is no longer possible to keep your communication line running in the traditional telecommunication system. You need a better system that has the capability to manage, store, and regulate all communications within your company so that you can deliver the best service for your customers.

This is where a good business VoIP service will be needed for your company. With the business VoIP service, you can save a lot of money on the telecommunication charges, simplify the way you make and receive calls, as well as put your branding in your business phone number. With an array of useful features that will help you to run your business even more efficiently, such as voicemail feature, phone forwarding option, unlimited calls, toll-free or vanity numbers, and many more features, you will be able to take your business communication to the next level.

How VOIP Can Help?

The benefits that you can get from using the right business VoIP service for your business will be tremendous. You will be able to improve your business brand and reputation, keep your professionalism in your business calls, accept and respond to every customer inquiry, take your business with you anywhere, and more. However, it is important for you to pick the right VoIP service provider, since it will likely be a long-term investment for your business. So, here’s a little guide to help you pick the right VoIP service provider for your business.

Unlimited Call Minutes

It is important to know whether the business VoIP service that you want to use will provide you with unlimited call minutes or not. Some services will limit the call time to certain minutes, but in business, you need to make and receive calls as long as you need it, so it might as well be good for you to choose the service that offers unlimited call minutes for your business. This will ensure that you will not get any additional charges for the extra calls that you have in your business.

Mobility & Flexibility

If you are mobile and you want to be able to take control of your business anywhere you are, it is best to choose a service that offers the best mobility and flexibility for your business. For instance, there are business VoIP services that can only be installed in your office by using a specific VoIP phone hardware, with no flexibility in choosing the device that you can use for the service. The best VoIP service should give you the maximum flexibility and mobility, by allowing you to use the system in any device that you want to use it, such as your smartphone, tablet, desktop, laptop, landline, or even the specific VoIP phone hardware. This way, you can be connected with your customers all the time, wherever you are.

Integration & Management Features

The virtual phone system that you are using needs to be able to integrate with your existing business software and applications smoothly, such as Zendesk, Salesforce, Outlook, and so on. It also needs to have an easy-to-use management features that allow you to manage your account in the most convenient way, either online (web-based) or via a desktop software or mobile apps.

Pricing Per User Vs Per Service

Some services will give the pricing plans per user, and some other services will give flat-rate pricing plan per service. You need to choose the pricing carefully, depending on the size of your business and the number of employees that will have access to your business phone number. In some cases, it would be more cost-effective to use a per-user pricing, while in other cases, it might be more cost-effective to use a per-service pricing.

The Supported Area

If you are running a global business with worldwide customers, you need to use a business VoIP service that supports worldwide customers, whereas if you have the company that only operates nationwide, it is better to stick with a business VoIP service that only supports the US customers.

Conclusion

Using the parameters above, you can choose the right business VoIP service to use in your company, which will be one of the best long-term investments for your business. And remember, you also need to ensure the service reliability, so that you can always communicate with your customers, regardless of the weather condition or any other factors that may interrupt your business communication.