8x8
8x8 provides easy-to-use cloud call center software that helps to improve your customer interactions and agent productivity. It features auto-attendant, extension dialing, hosted PBX, music on hold, instant messaging, conference bridge, virtual office call recording, and more. It offers third-party integrations with eAgent, ACT!, Outlook, Skype for Business, NetSuite, Salesforce, SugarCRM, Web Dialer, and Zendesk.
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8x8 Review and Overview
Call centre software offering only inbound and outbound call capabilities are a thing of the past. The modern-day call centre software offers so much more in terms of features. Contact centre as a service is the term used to describe modern-day call centre software (CCaaS). They offer features like web conferencing, chat support and team messaging in addition to the traditional voice call services. Compared to the traditional software the CCaaS-based call centre software offer better reach and scalability options.
What is 8X8?
8X8 is one of the leading CCaaS-based call centre software used by businesses to enhance their customer support services. It offers features such as omnichannel routing, workstream collaboration and quality management. The features are offered by the use of VOIP technology. The added advantage with platforms like these is that they are extremely flexible. They can seamlessly sync with the existing setup, engage with the cloud storage and integrate with various other tools and start delivering from the word go.
The future-ready platforms
Moreover, customer support platforms like 8X8 are future-ready. They understand that customer support mechanisms are rapidly changing from single-channel to multi-channel communication. Customers today expect the brand to be present across multiple channels such as social media and email in addition to the traditional call support. The various options provided by the platform help brands in adapting to the latest trends and technologies. In addition to offering best-in-class features and options, the platform offers integrations with popular CRMs and business products.
Integrations and other services
The platform can be seamlessly integrated with CRM platforms like AgileCRM, Salesforce, Bullhorn and business products like Gsuite. Additionally, the platform also provides training services to its users in areas such as virtual office administration, quality management and speech analytics. Tailored solutions for both small and medium businesses as well as enterprises are also on offer. Major corporations around the world have put their trust in 8X8 and have reaped rich dividends.
