Accela Service Request Management
Accela Service Request Management empowers agencies to streamline service processes through automated workflows, enabling efficient request handling from intake to resolution. With a user-friendly platform, staff can manage cases and prioritize tasks seamlessly. Residents benefit from a branded mobile app and online portal to submit and track requests, enhancing community engagement and satisfaction. GIS mapping facilitates quick identification of issues, while integration with work order management systems accelerates response times, optimizing overall service delivery.
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Top Accela Service Request Management Features
- Automated workflow management
- Intuitive staff platform
- Resident photo upload feature
- GIS-based request mapping
- Real-time request tracking
- Branded mobile application
- Online service request portal
- Internal communication tools
- Performance analytics dashboard
- Detailed resident insights
- Task routing automation
- Push notifications for updates
- Queue prioritization capabilities
- Integration with work order systems
- Service request optimization tools
- Case management features
- Enhanced citizen engagement
- Customizable submission forms
- Multi-channel request access
- Responsive design for mobile devices
