AgentTime
AgentTime™ software addresses call center scheduling challenges with unmatched precision. By leveraging agent profiles and shift definitions, it generates optimal schedules for inbound and outbound operations. Featuring Call Center Designer and SimACD, users can accurately predict staffing needs and test scenarios, ensuring efficient resource management without ongoing fees.
Top AgentTime Alternatives
Kynection KIM
Navigating the KIM Knowledge Base equips users with essential skills for effective workforce management.
OfficeView
Instant OfficeView offers real-time employee status updates, enhancing communication within organizations.
Bonsoft HRP
Bonsoft HRP offers a highly customizable homepage that integrates seamlessly with Docker and service APIs, enhancing operational efficiency.
WorkForce One
WorkForce One streamlines workforce management by integrating advanced tools designed to enhance efficiency and productivity.
cc-Modeler Professional
cc-Modeler Professional streamlines call center operations by optimizing agent scheduling and enhancing service performance.
Reflexis Workforce Manager
It empowers organizations to forecast workforce needs accurately, ensuring optimal staffing levels...
StaffSavvy
Users benefit from efficient recruitment, training, and compliance processes, freeing up valuable time for managers...
Cognistix
It enhances retail execution by providing verifiable proof of field activities through geo-coding and digital...
Ettendra Labor
With its proprietary algorithms, the software identifies labor inefficiencies and boosts productivity...
Out'n About! For Outlook
Employees can effortlessly track their hours and update their status from any device...
FireRoster
Its intuitive interface simplifies scheduling, allowing users to manage assignments effortlessly...
FORapp
It enables online synchronization for prompt task delivery and data transfer, while tracking execution through...
Agentnoon
With an intuitive web app, users can effortlessly create org charts, manage headcount, and forecast...
Allbooked
Users can efficiently manage resources, communicate with staff via SMS, and generate professional quotes and...
Top AgentTime Features
- One-time purchase model
- Free lifetime customer support
- Simplified agent scheduling
- Inbound and outbound support
- Precise staffing predictions
- Simulation-based staffing scenarios
- Avoid costly staffing errors
- Erlang-C staffing calculations
- Weekly schedule optimization
- Intuitive user interface
- Call volume forecast integration
- Average call length analysis
- Performance statistics tracking
- Custom shift definitions
- Agent profile management
- Queue time monitoring
- Caller abandonment behavior analysis
- User-friendly design tools
- Affordable pricing structure
- No monthly fees
Top AgentTime Alternatives
- Kynection KIM
- Arkis
- OfficeView
- Bonsoft HRP
- WorkForce One
- cc-Modeler Professional
- Reflexis Workforce Manager
- StaffSavvy
- Cognistix
- Ettendra Labor
- Out'n About! For Outlook
- FireRoster
- FORapp
- Agentnoon
- Allbooked
