Alvaria Engagement Analytics
Alvaria Engagement Analytics enhances quality management by providing a complete view of all speech and text interactions. The March 2023 update introduces tools to analyze customer emotions such as satisfaction and churn, enabling organizations to pinpoint improvement areas that enhance agent performance, operational efficiency, and overall customer experience across multiple channels.
Top Alvaria Engagement Analytics Alternatives
Verint Speech Analytics
Verint Speech Analytics transforms customer interactions into actionable insights, enabling organizations to analyze 100% of voice interactions.
SpeechIQ
SpeechIQ is an advanced Speech Analytics platform that evaluates call recordings by analyzing key interaction metrics, including silence time, talk time, keywords, and sentiment.
Talkmap
This speech analytics software revolutionizes customer interactions by converting every conversation into actionable insights.
AvadyneHealth
As a part of Meduit, Avadyne Health specializes in technology-driven solutions that enhance revenue collection and streamline the patient financial experience.
Provana ICAP
ICAP® (Integrated Consumer Analytics Platform) revolutionizes call center monitoring with its AI-driven approach, significantly lowering costs while enhancing efficiency.
Prodigal
Boosting payment collections and enhancing consumer engagement, this cloud-based Consumer Finance Intelligence solution harnesses AI, ML, and NLP to refine agent and customer interactions.
Yandex SpeechSense
By tagging dialogs, it enables swift identification of key characteristics and monitoring of service quality...
Knovvu Analytics
By utilizing advanced speech analytics, it monitors agent performance through script adherence and sentiment analysis...
Xdroid Voice Analytics
This solution enhances agent performance through personalized feedback, monitors compliance with regulations, measures productivity metrics...
AgentAssist
This solution offers real-time coaching on compliance and performance, reducing monitoring costs and wrap-up times...
Contexta360
With modular Snap-In features, it seamlessly integrates into existing systems, offering tools for real-time analysis...
AI Speech Analytics
Leveraging advanced generative AI, this solution analyzes conversations across diverse languages, enabling organizations to identify...
DeepTranscript
Users can tailor voice recognition with specialized vocabulary and access transcriptions in seconds through a...
VoiceToScript
Users can upload recordings from platforms like Zoom or Teams, receiving accurate transcriptions—up to 98%!...
Recordsure
Its advanced AI enhances efficiency and accuracy in file reviews, directing Quality Assurance teams to...
Top Alvaria Engagement Analytics Features
- Holistic view of interactions
- AI-driven insights
- Emotion analysis capabilities
- Agent quality assessment
- Operational efficiency metrics
- Customer satisfaction tracking
- Unified customer journey visualization
- Multi-channel interaction support
- Quality management integration
- Churn prediction algorithms
- Customizable reporting tools
- Category building functionality
- Real-time feedback mechanisms
- Historical data analysis
- Contact center performance optimization
- Enhanced customer experience strategies
- Comprehensive speech and text analysis
- Tips and tricks webinars
- On-demand resource library
- Transformational business value insights.
