Ameyo Video Contact Center
The Ameyo Video Contact Center revolutionizes customer engagement by enabling agents to conduct real-time video chats, enhancing communication through non-verbal cues. It allows seamless transfer of interactions between agents, ensuring context continuity. Supervisors can monitor performance metrics and call quality, fostering efficient and trustworthy customer relationships in a remote-first world.
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Top Ameyo Video Contact Center Features
- Real-time video chat transfer
- Contextual interaction handoff
- Low bandwidth video calling
- Browser-based video conferencing
- Multi-channel customer interaction
- Detailed performance analytics
- Customizable agent dashboards
- Video chat ticket creation
- Real-time quality monitoring
- Non-verbal communication cues
- Secure screen sharing
- PCI DSS compliant
- ISO certified security measures
- Automated reporting and insights
- Scalable pay-as-you-go model
- Integration with multiple CRMs
- VoiceBot for human-like interaction
- Scheduled performance reports
- Enhanced customer trust building
- Live video KYC solution
