Aselector
Aselector offers real-time AI-driven complaint classification, prioritization, and assignment, enhancing customer interactions. With a chatbot that deflects up to 60% of queries in 104 languages, it guides agents through call-handling processes and automates workflows. Its rapid interface and digital knowledge platform ensure efficient case management and improved sales outcomes.
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Top Aselector Features
- Real-time AI complaint classification
- Prioritization and assignment automation
- Call-handling process guidance
- Multi-language chatbot support
- Seamless iFrame integration
- Contextual pop-up chatbot
- Internal workflow automation
- Command center visibility
- Instant next step presentation
- Keyboard navigation capabilities
- Comprehensive action tracking
- Sales agent script optimization
- Click-to-call functionality
- Outcome visibility for sales efforts
- Personalization based on visitor data
- Logic-driven flow management
- External link integration
- Automatic case classification
- Integrated customer satisfaction surveys
- Digital visual management.
