Aspect Workforce
Aspect Workforce is an innovative Workforce Engagement Management platform that revolutionizes contact center operations. With tools for forecasting, scheduling, and reporting, it empowers employees through a user-friendly interface and gamification features. Actionable insights drive performance, ensuring high-quality customer interactions while fostering a positive workplace culture.
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Top Aspect Workforce Features
- Forecasting and scheduling tools
- Actionable data insights
- Goal tracking across touchpoints
- Gamification for workplace engagement
- Agent calendar autonomy
- Proactive schedule management
- Streamlined team communication
- Predictive scheduling approvals
- Intuitive user interface
- ROI calculator for investment
- Customized competition creation
- Adaptive learning modules
- Improved employee retention strategies
- Integration with Aspect Quality™
- Enhanced service standards
- Real-time performance insights
- Mobile scheduling capabilities
- Stronger team collaboration
- Employee appreciation initiatives
- Next-gen workforce experience.
