AssistEdge 20.0
AssistEdge 20.0 revolutionizes customer service in healthcare by seamlessly integrating channels like web, chat, phone, and social media. It transforms contact centers in... AssistEdge 20.0 revolutionizes customer service in healthcare by seamlessly integrating channels like web, chat, phone, and social media. It transforms contact centers into revenue-generating hubs, enhancing agent efficiency and reducing call volumes. With advanced tools like virtual agents and natural language processing, it empowers customers through self-help solutions and streamlined access to expertise.
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Company Information
- Company: Infosys
- Country: India
Top AssistEdge 20.0 Features
- Integrated customer service platform
- Multi-channel customer interaction
- Revenue generation focus
- Advanced knowledge management
- Natural language processing capabilities
- Virtual agent widget support
- Seamless contact center transformation
- Fast implementation and go-live
- Centralized customer information access
- Enhanced agent efficiency tools
- Self-help customer options
- Multimedia support for communication
- Intelligent access to experts
- Domain ontology integration
- Resilience in service delivery
- Digital core capabilities
- Empowering talent transformations
- Real-time customer insights
- Automated issue resolution
- Dynamic collaboration features
