Atria
Atria is a revolutionary service desk portal that simplifies the management of thousands of users across multiple customers. By automating routine tasks, it reduces administrative burdens by 70%, enhances first-call resolution rates by 30%, and minimizes engineering escalations by 15%, empowering users with self-service capabilities for efficient support.
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Top Atria Features
- Unified Active Directory management
- Automated service ticketing
- Self-service customer portal
- Comprehensive billing reports
- Detailed audit trail features
- Multi-tenant management support
- Integration with PSA tools
- Password reset automation
- Effortless user provisioning
- Seamless customer transitions
- No-login access for admins
- Hybrid and on-premises support
- Significant admin time savings
- First call resolution improvement
- Engineering escalation reduction
- Real-time operational insights
- Enhanced customer satisfaction metrics
- User-friendly documentation portal
- Regular software updates
- Custom integration capabilities
