Atria
Atria revolutionizes service desk management by automating the handling of customer requests and user administration. Designed for seamless integration with Active Directory and Microsoft 365, it enhances efficiency with features like self-service portals, reducing user administration by 70% and increasing first-call resolution by 30%.
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Top Atria Features
- Unified service desk portal
- Automated service ticket management
- Multi-tenant Active Directory support
- Microsoft 365 integration
- Self-service customer portal
- Comprehensive billing reports
- Audit trail for administration
- Password reset solution
- Easy user and group management
- No login friction for users
- High first call resolution rates
- Significant reduction in admin time
- PSA tool compatibility
- Custom integration capabilities
- Real-time performance analytics
- Enhanced customer satisfaction measures
- Streamlined support ticket workflow
- Efficient engineering escalation management
- Cross-environment user management
- Continuous software updates and support.
