BMC Helix Remedyforce
BMC Helix Remedyforce is an IT service management solution designed for mid-size companies, leveraging the Salesforce cloud. It integrates IT operations management and cognitive capabilities, enabling efficient incident resolution and change management. With omni-channel self-service and Chatbot support across various platforms, it enhances productivity and aligns IT services with business goals.
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Top BMC Helix Remedyforce Features
- Cloud-based IT service management
- ITIL best practices integration
- Intelligent omni-channel self-service
- Chatbot support for multiple platforms
- Automated incident management processes
- Seamless Salesforce platform integration
- Change and release management tools
- Customizable service catalog
- Comprehensive problem management solutions
- Efficient request fulfillment processes
- Enhanced productivity for IT teams
- Scalable for mid-size companies
- Real-time service asset management
- Self-service knowledge base access
- User-friendly interface design
- Compliance and security features
- Unified IT operations management
- Fast response time capabilities
- Flexible infrastructure simplification
- Value-driven IT operations.
