Capacity
Revolutionizing support, this platform leverages AI to automate customer interactions across chat, voice, and email. Offering real-time agent assistance, voice biometrics, and sentiment analysis, it enhances efficiency while integrating seamlessly with existing tools. By deflecting repetitive inquiries, it empowers teams and elevates customer satisfaction with instant, intelligent responses.
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Top Capacity Features
- AI-powered chat integrations
- Real-time agent assistance
- Voice biometrics for security
- Automated task workflows
- Centralized knowledge repository
- Predictive performance insights
- Multichannel self-service support
- Automated customer engagement campaigns
- Instant FAQ responses
- Speech recognition technology
- Email and chat suggestions
- Call progress analysis
- Easy app integrations
- AI-driven ticket deflection
- Cobrowsing capabilities for support
- Live chat accessibility
- Branded AI voice options
- Sentiment analysis tools
- Automatic speech transcription
- Enterprise-grade data security
