CardBoardCX
Real-time insights into KPIs and SLAs are seamlessly visualized with CardBoardCX, empowering contact center agents to address issues promptly. Users can easily customize dashboards using a WYSIWYG editor, displaying essential metrics in graphs and images. This intuitive tool enhances customer experience monitoring, ensuring accessibility across devices without requiring technical support.
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Top CardBoardCX Features
- Real-time KPI insights
- Customizable dashboard design
- Drag-and-drop interface
- Intuitive WYSIWYG editor
- Accessible on multiple devices
- Integration with contact platforms
- Trend detection and alerts
- Visualize KPIs with colors
- Simple installation process
- Cost-effective statistics
- Agent-friendly visualizations
- Segmentation and filtering options
- Mobile accessibility
- Support for remote agents
- Immediate issue identification
- Flexible data presentation
- User-defined KPI selection
- Multi-screen display capability
- Customer satisfaction rating of 8.8
- Tailored solutions for unique needs
