Castel Connects
Castel Connects optimizes contact center operations with automated dialing, skills-based routing, and priority queuing. Its patented predictive algorithm enhances campaign effectiveness while ensuring compliance with calling regulations. The solution allows dynamic campaign management, seamless agent workload distribution, and integrates effortlessly with CRM systems for improved customer interactions and analytical insights.
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Top Castel Connects Features
- Automated dialing options
- Skill-based customer routing
- Priority queuing system
- Dynamic campaign strategy adjustment
- Compliance management tool
- Patented predictive algorithm
- Seamless agent workload distribution
- CRM integration via API
- Real-time campaign performance reporting
- Proactive agentless dialing mode
- Multi-channel communication support
- Federal and state compliance adherence
- Custom and standard reporting
- Automated campaign lifecycle management
- Detailed telephony function access
- Rapid agent repositioning
- Live monitoring with Castel Detect
- Enhanced customer experience focus
- Actionable data insights
- Integrated multichannel solutions
