Certainly
Harnessing the power of Generative and Conversational AI, this platform provides tailor-made chatbots designed to enhance complex customer service journeys. With multi-domain and multilingual capabilities, it streamlines operations across industries like entertainment and travel, ensuring smooth interactions and increased efficiency through customizable templates and advanced machine learning insights.
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Top Certainly Features
- Generative AI customization
- Multi-domain support
- Multilingual capabilities
- Pre-made templates
- Intent recognition
- High-resolution ticket deflection
- Contextual understanding
- NLU integration
- Humanlike response generation
- No-code setup
- Omnichannel communication
- Seamless agent handover
- In-platform reporting tools
- Shopify plug-and-play integration
- CRM and helpdesk integration
- Proactive AI recommendations
- Faster time-to-live
- Unique brand voice development
- Reduced cart abandonment
- Enhanced customer lifetime value
