Cognitive Brain
This Conversational AI platform is designed to optimize postpaid customer care for Sprint by enhancing call center efficiency and customer satisfaction. Utilizing advanced Natural Language Understanding, it personalizes interactions with multi-language support and customizable voice options, ensuring accurate communication and seamless routing, ultimately reducing agent churn and improving operational performance.
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Top Cognitive Brain Features
- Customizable language models
- Multi-language support
- Real-time speech-to-text
- Deep Neural Network learning
- 24x7 availability
- User-friendly self-service
- Personalized voice branding
- Intent and vocabulary understanding
- Efficient call routing
- Natural Language Understanding
- Ready-to-use voice catalog
- Company-owned technology
- Empathetic human-machine interactions
- Scalable learning from interactions
- Flexible deployment options
- Cost-effective customer care
- High customer satisfaction focus
- Expertise in speech technology
- Innovative call center solutions
- Improved operational efficiency.
