CommPeak Speech-to-Text
CommPeak Speech-to-Text enhances the Dialer system by enabling transcription of voice calls. Users can configure settings such as language, call duration, and criteria per campaign or across the Dialer. Accessible via the Call Records List, this service allows for efficient analysis and management of call transcriptions through a support ticket.
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Top CommPeak Speech-to-Text Features
- Customizable transcription settings
- Multi-language support
- Call duration configuration
- Campaign-specific settings
- Searchable call transcriptions
- Access through Call Records List
- VoIP call to text conversion
- Analytics integration
- Real-time transcription updates
- Agent performance analysis
- User-friendly interface
- Quick support ticket management
- Historical call data access
- Automated transcription processes
- High accuracy recognition
- Secure data handling
- Customizable alerts and notifications
- Language-specific optimization
- Detailed reporting features
- Cloud-based storage solutions
