CommunityWFM Enterprise
CommunityWFM Enterprise is a cutting-edge workforce management software designed specifically for contact centers. Its intuitive interface minimizes clicks and streamlines processes like forecasting, reporting, and scheduling, enhancing productivity. With features like Automated Schedule Adjustment Plans and an integrated communication network, it empowers WFM professionals to effectively manage workforce dynamics in real-time.
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Top CommunityWFM Enterprise Features
- Automated Schedule Adjustment Plans
- Automated Schedule Attendance Monitor
- Real-time schedule changes
- Customizable workforce strategies
- Multi-language support
- Integrated communication network
- Mobile app for agents
- Agent Self Service Kiosk
- Shift bidding automation
- Attendance tracking dashboard
- Historical data utilization
- Collaboration between multiple locations
- Quick navigation features
- Ad-hoc messaging capabilities
- Forecasting and scheduling automation
- Onboarding experience with experts
- Individual notifications for schedules
- Data reporting and sharing tools
- Centralized management platform
- Efficient time management solutions.
