Compass
Compass Support provides an efficient platform for managing customer and supplier issues from inception to resolution. Users can uniquely categorize and prioritize cases, track activities, and monitor progress with assigned statuses. Seamlessly integrating with the Compass Web SupportCenter, it empowers organizations to enhance customer satisfaction and operational efficiency.
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Top Compass Features
- Case number tracking system
- Customizable case categorization
- Prioritization of support cases
- Status updates for cases
- Activity tracking for resolutions
- Percentage completion estimates
- Integration with Compass Web SupportCenter
- Administrative tools for field service
- End-to-end operations management
- Seamless integration with Compass modules
- User-friendly interface for case management
- Real-time case monitoring
- Automated case assignment
- Customizable due date features
- Historical case analysis tools
- Customer and supplier linkage
- Multi-user access permissions
- Reporting and analytics capabilities
- Support for large case volumes
- Tailored onboarding consulting services.
