Converso
Converso is an innovative Customer Communications Management Software that integrates AI Agents to handle first-line customer support across various channels like WhatsApp, SMS, and webchat. By reducing agent message volumes by 50%, it enhances service efficiency, allowing human agents to tackle more complex inquiries while ensuring accurate and instant responses from AI, improving overall customer satisfaction.
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Top Converso Features
- AI Agent training on custom data
- Omnichannel support deployment
- Integration with Voiceflow
- Accurate instant responses
- Unified team inbox management
- Live chat escalation to humans
- Automated follow-up messaging
- Secure conversation archiving
- GDPR compliance features
- Customizable agent workflows
- Multi-channel lead generation
- Easy integration with CRM
- Customer login for personalized support
- Proactive customer engagement tools
- Agent performance analytics
- No-code setup for AI Agents
- 24/7 customer support automation
- Contextual message display for agents
- Retrieval of data from knowledge base
- Simplified agent collaboration tools
